- Now shipping to countries across the globe
-Shipping Methods: We offer standard and expedited shipping options. The shipping method can be selected during the checkout process.
-Shipping Charges: Shipping charges are calculated based on the selected shipping method, destination, and total order weight. These charges will be displayed at the checkout before payment.
-Delivery Timeframe: The estimated delivery time will vary depending on the shipping method chosen and the destination. We strive to deliver orders promptly and aim to meet the estimated delivery dates provided.
-Order Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) from the date of purchase. However, during peak seasons or promotional periods, processing times may be extended.
-Delivery Address: Customers are responsible for providing accurate and complete delivery addresses during the checkout process. We are not liable for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
-Delivery Attempts: Our shipping partners will attempt delivery to the provided address. If delivery is unsuccessful, a notice may be left, and additional attempts may be made. Customers may need to arrange re-delivery or pick up from a designated location as per the courier’s policy.
-Tracking Information: Once the order is shipped, customers will receive tracking information via email or SMS to monitor the status and location of their package.
-Shipping Restrictions: We currently ship to addresses within the specified regions/countries only. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations unless explicitly stated otherwise.
-Customs and Duties: Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s customs regulations. These charges are not included in the order total and are the sole responsibility of the recipient.
-Shipping Damage or Loss: In the event of shipping damage or loss, customers must contact us immediately to initiate a claim process. Claims for damaged or lost shipments must be reported within a specified timeframe for investigation and resolution.
-Delivery Acceptance: Upon delivery, customers are advised to inspect the package for any visible damage or discrepancies before accepting the delivery. If any issues are observed, customers should refuse delivery and contact us for further assistance.
-Shipping Policy Changes: We reserve the right to update or modify our shipping and delivery terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order with us, customers acknowledge and agree to abide by these shipping and delivery terms and conditions. For any inquiries or assistance regarding shipping, customers can contact our customer service team for prompt assistance.
– Eligibility: We accept returns and exchanges within 7 days of the delivery date. To be eligible, items must be unused, in the same condition as received, and in the original packaging.
– Return Process: To initiate a return or exchange, please contact our customer service team with your order details. We will provide instructions on how to proceed.
– Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
– Refunds/Exchanges: Upon receiving your returned item, we will inspect it and notify you of the status. Refunds will be issued to the original payment method within 7 working days. Exchanges will be processed promptly, subject to product availability.
– Non-Returnable Items: Certain items, such as personalized or intimate goods, are not eligible for return or exchange for hygiene reasons.
– Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We may require photo evidence of the damage to process a replacement or refund.
– Policy Changes: We reserve the right to update our returns and exchange policy at any time.
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
Delivery times vary depending on your location and the shipping method chosen. Typically, orders are delivered within [number] days after processing.
Yes, we offer international shipping to select countries. Additional charges and delivery times may apply.
We process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Yes, we offer wholesale pricing and bulk discounts for larger orders. Please contact our sales team for more information.
We strive to offer sustainable and eco-friendly products whenever possible. Please check the product descriptions for specific details on eco-friendly materials and practices.
